Nishant Sabharwal

Concentrix

Delhi, India

• —Leading AI strategy and delivery for contact-centre transformation across enterprise accounts in BFSI, retail, and automotive sectors.
• —Practice leadership: presales, solution architecture, client advisory, and team capability building.
• —Core platforms: Genesys Cloud, Cognigy.AI, Claude (Anthropic).

Genesys

India

• —End-to-end presales for Genesys Cloud CX across enterprise accounts — RFP, RFI, bid management, bid defence, technical write-ups, SOW, POC documentation.
• —Solution architecture for complex CCaaS migrations covering voice, digital, workforce engagement, and AI integrations.
• —Custom product demonstrations and client presentations for C-level and technical audiences.

Ameyo (Drishti Soft Solutions)

Gurgaon, India

• —Worked with domestic and international sales teams on prospect qualification — solution fit and service delivery expectations.
• —Full presales cycle: cost/effort estimation, RFP/bid defence, technical write-up, SOW, POC documentation, custom demos.
• —Requirement analysis and low-level architecture design for on-premise, private cloud, and hybrid deployments.

Ameyo (Drishti Soft Solutions)

Gurgaon, India

• —Solution consulting, tender management including RFI, RFP, and RFQs.
• —Product presentations, team management, and proposals with effort deliverables.

Microtel Technology Pte. Ltd

Singapore

• —Advised clients on contact-centre product selection; planned pre-sales strategy and negotiated budgets.
• —Managed customer relationships and coordinated training for sales and marketing staff.

Drishti Soft Solutions

India

• —Troubleshooting and documentation of client application issues.
• —Multiple domestic contact-centre implementations (10–200 seat) across VOIP and unified communications stacks.

NTPC Ltd

India

• —Developed 'Anurakshan' — a carbon emission calculator tool (NASSCOM & TERI initiative). Stack: VB6 / MS Access.